HOW TO CLAIM YOUR PRIZE:
Upon winning a prize, you will be contacted (via email) with a release form that must be signed (digitally) before a prize can be distributed to you. Please be on the lookout (and be sure to check your junk/spam folder if you don’t see it in your main inbox).
CONCERT TICKETS – most concert tickets are e-Tickets now, which means they will be emailed to you directly to the email address we have on file (usually in a separate email, and from the venue itself – if a concert is happening at Hersheypark stadium, the tickets will be in an email from “HERSHEY ENTERTAINMENT”). We generally receive tickets from promoters within 2 months of an event, so if you’ve signed the release form and haven’t seen anything yet (and the concert is more than 3 months away) DON’T PANIC – give it some time, and check your inbox, junk, and spam folders regularly. If the date is getting closer and you STILL don’t see anything – feel free to reach out to [email protected] and we’ll look into it (in most cases, it’s just a matter of cancelling the original transfer and re-sending).
– If tickets are not e-Tickets (either as WILL CALL tickets, printable PDF tickets, or actual physical tickets*) you will be notified via email by [email protected] directly after you sign the release form with further instructions on how to claim / pick up your tickets. *if physical tickets can be mailed (and delivered) in time for the event they will be mailed after the release form is signed, otherwise they will need to be picked up at station and pick up instructions will be emailed to you.
OTHER PRIZES – If your prize cannot be emailed or delivered by first class mail (too large) specific instructions for claiming / picking up your prize will be emailed to you by [email protected] directly after you sign the release form.
PRIZES THAT REQUIRE PICK UP AT STATION MUST BE CLAIMED WITHIN 30 DAYS
OF SIGNING THE RELEASE FORM.
